Terms & Conditions

Eligibility to order criteria:

You may only purchase products:

•    Available for sale and details of which appear on Pure Body Butters online store.
•    For delivery to England, Wales, Scotland, Northern Ireland & Republic of Ireland.
•    For personal use, either by yourself or by your intended recipient(s) of the products.

Pure Body Butters reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by Pure Body Butters.

Details of the products available for purchase (including their price) are set out on the Pure Body Butters online store (www.purebodybutters.com). Pure Body Butters takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Pure Body Butters online store are correct at the time when the relevant information is placed onto the Pure Body Butters online store.

Although every effort is made to keep the Pure Body Butters online store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Payment

Making a purchase could not be easier. Just browse our online shop, choose the product that you would like to buy and click straight through to our online payment facility to place your order.

We accept all Credit Card and Debit Card payments via Paypal (Paypal account is not required). For further details visit Paypal

Please note that goods will not be delivered until the funds paid to Pure Body Butters have cleared in full.

Order Notes

Please note that all transactions will be carried out in United Kingdom Currency only. Once you have placed your order, confirmation will be sent to you via e-mail from Paypal.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Pure Body Butters reserves the right to decline orders for bulk or high value purchases.

If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.

Credit Card Security

At the stage of payment, you will be passed on to the PayPal Secure Order Processing page, where your details will be encrypted by 168-bit Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Pure Body Butters accept no liability for misuse / fraudulent use of credit card details, please ensure that your computer has the latest spyware detection tools to help prevent any unauthorised use. For further details on Paypal security please visit Paypal.

Shipping and Handling

All orders are posted 2nd class using Royal Mail and therefore subject to their delivery schedule.

Orders shipped to a nominated shipping address that are returned to us as 'uncalled for' will have the order posted again. You will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage. Your statutory rights are not affected.

Delivery Policy

Please allow 2 days for order processing and 3-5 days for delivery. Most orders are delivered within 3 to 5 working days, However we cannot guarantee the speed of the Royal Mail service so we ask that you wait 8 working days before contacting us, if you haven't received your goods.

If you are not in, Royal Mail will leave a delivery card at your address asking you to collect your parcel from your local sorting office.

Pure Body Butters will not be held liable for any delay in delivery due to forces of nature (extreme weather), strikes and post office backlogs.  Please contact your local sorting office if any of the mentioned situations arise.

Tax Charges

All quoted prices include VAT where applicable.

Promotions

Pure Body Butters reserves the right to stop or refuse all promotions at any time and without prior notice.
Promotional offers cannot be used in conjunction with any other offer promotion or discount.
All non-purchase promotions are limited to one per registered address and are not eligible for refund or an exchange.
This does not affect your statutory rights.

All promotions:

- Are subject to availability.
- Apply to Residents of the United Kingdom only (England, Northern Ireland, Scotland and Wales)
- Are subject to Royal Mail delivery schedule (see delivery schedule)

Registration

- By registering your details online you agree to receive mailings of special offers and promotions from time to time from Pure Body Butters.
- You will be entitled to unsubscribe from these mailings or any direct mailings from Pure Body Butters at any time.
- Pure Body Butters reserve the right to change registration entitlements at any time.

Privacy Policy

We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Distance Selling Regulations 2000.

The information provided to us during the payment stage is processed and protected by PayPal using their Secure Sockets Layer (SSL) technology, this provides encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Information collected; we collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We may also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles aid strategic development and audit usage of the site. We do not send out any unsolicited marketing material to any of our customers.

View our full privacy policy

Returns Policy

It is important to us that you are happy with your purchase and we guarantee your satisfaction. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods.

The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods.

If you wish to cancel an order under these terms, please read the details below, contact us and then return your products unopened within 7 days of receiving your parcel.

More info about the EU Distance Selling Directive can be found on the UK government legalisation website.

1) Order Cancellation

If you choose to cancel your order we will refund:

•    The full purchase price
•    The delivery charges incurred in delivering the goods to you

Note: If you choose to cancel your order you will be expected to return the goods to us unopened and in perfect condition.  Pure Body Butters will NOT refund the return delivery charges (cost for returning goods to us).

Pure Body Butters may refuse or be unable to process your order if:

•    The product you ordered is discontinued or no longer available.
•    Your credit card does not give authorisation for the payment of the purchase price.

2) Damaged, Faulty Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged (see definition below), faulty upon receipt, or if the goods you have received are not the goods you originally ordered.

When returning damaged, faulty or incorrect orders we will refund:

• Full Purchase Price
• Delivery Charges (the cost for initial delivery to you)

When exchanging damaged, faulty orders we will dispatch replacement items to you free of charge.

Damage

Damage is only recognised as breakage or cracking of the PET jars.

Any cracking / breakage of the actual product in their packaging (eg: cocoa butter) is seen as a natural occurrence due to the unrefined ingredients and will not be recognised as damage.

3) How To Return Your Goods

You may return goods by contacting us. 

The following information will be required when returning your goods:

• Confirmation Email containing your Transaction Reference / Order Number
• List and description of goods to be returned
• Reason given for returning goods

If you are returning the goods by post please note:

•    It may take up to 7 days for your parcel to reach us
•    Returned items will be processed within three (3) working days of receipt
•    Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
•    You are advised to use a carrier that offers both traceability and insurance

Contacting us

Please contact us to discuss any product or if you have a general enquiry.

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under the terms and conditions. You shall not use this site in any manner, which may harm Pure Body Butters or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Website Terms of Use

All the information on this website is intended for guidance only. The website is regularly updated. Products and prices are subject to change without notice. Pure Body Butters owns the copyright to all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Pure Body Butters or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademark

All trademarks that appear on this site are the property of their respective owners.